Book Safe Agent

As a Book Safe Agent, we have taken extensive steps to ensure your money is as safe as possible whilst in our care through a combination of insurance policies.

These Covers will provide increased security for money deposited through us in the face of unforeseen financial circumstances such as Supplier Insolvency and Misappropriation, as per the terms and conditions of the Book Safe Agent’s Protection Policy.

Will I be covered if I have paid for my trip and the supplier is unable to provide their services due to their insolvency before I travel?


We have the Book Safe Agent insurances in place which are designed to protect funds in these circumstances.

All credit card payment transactions are eligible for cover which protects funds should any suppliers holding booking deposits become insolvent.

In addition, a personal travel insurance policy covering various levels of supplier insolvency can be obtained from us in conjunction with the above protections to ensure the highest level of security for your deposited funds.

If I get injured or fall ill, will my hospital bills be covered?

No, not by this insurance.

If you purchase personal travel insurance, you may be covered in the event of injury or illness.

All travellers should ensure that they have purchased their own personal travel insurance to protect themselves. Please speak to us about obtaining cover.

Refer to the coverage summary held at this travel agency. Call Gow-Gates Insurance Brokers on
02 8267 9999 or email for information on the cover available.


*Subject to the terms and conditions of the policy. The Insured party is the travel agency, as a participating member of the Express Travel Group. The insurer will only respond to claims made by the travel agent, or other participating members of the Express Travel Group.

While the information is believed to be correct, no responsibility is accepted for any statements of opinion or any error or omission. The information set out is of a general nature and cannot be a substitute for professional financial or legal advice tailored to specific situations.