A family owned and run business since it first opened its doors in 1978, owner and operator Jan Gott has over the years transitioned the business and turned it into what it represents today. With all her family still a part of different aspects of the business, Jan continues to run the day to day business and look after her corporate customers.
The business has a mix of corporate and leisure customers. Many of whom have been booking with the company for up to 20 years or more.
Jan and her staff have won many awards over the years both as a business and personally for the consultants. All the consultants have been in the industry for many years, are well travelled and have the skills to make sure the holiday they are selling is perfect for their customer.
Italktravel Reservoir is a proud sponsor of the Reservoir Bowling Club and Preston Cricket Club. They are also proud sponsors of the German Student Exchange Group which sends students to Germany every year to experience German family life and to improve their German language skills.
The Gott family has owned the Reservoir travel agency since it opened in 1978.
Since then the business has transitioned and grown over the years and is a mixture of leisure, group and corporate travel. The business is run by Jan and her daughter Sarah and 3 other staff members.
When Jan is not working in the business or looking after her grandchildren, she loves to travel. Visiting places of historical and cultural difference are what Jan really enjoys, such as Spain and Portugal with all the history dating back to Roman times and the beautiful architecture from the Moorish influence. Oman is another place that had a wonderful history and impressed Jan.
Other great trips Jan has been on and would be happy to share her experiences with customers are APT Europe River Cruise where she travelled from Bamburg through to Budapest and Prague. She has also enjoyed an Avalon River Cruise through France along the Rhone River, Rocky Mountains Canada, East Coast of the USA in New England area, Borneo, China, Vietnam and Cambodia as well as South America.
2015 was a busy year of travel for Jan! Her first trip was an Insight tour from Chicago to New Orleans where she loved seeing the beautiful architecture of Chicago and the exciting music places of Memphis, Nashville and New Orleans. Her next trip saw her travel to Italy where she visited Bologna, Florence and Rome. Not long after her return from Italy, Jan was also lucky enough to take a cruise through the Norwegian Fjords. Her final trip for the year was in December where sheenjoyed visiting Singpore for the annual ITG Conference and accepting her award for Victorian Agent of the Year.
Jan recently travelled to the amazing country of Mauritius on a Club Med. Following this trip, in the December of 2016, Jan went to San Fransisco for the annual ITG conference where she was thrilled to be presented with National Agent of the Year as well as Victorian agent of the year.
2017 Jan cruised with Avalon Cruises from Paris to Normandy. Visiting the area of Giverny and the Landing beaches of Normandy.Jan also spent time in the Durdogne Region in France staying in Sarlat and returning home after spending a few days in Bordeaux and Paris.
Sarah has been part of the family business since 2001. She has traversed Australia and the Globe, having visited most of Australia’s great tourist spots including Broome, Darwin, Perth, Port Douglas, Gold Coast, Whitsunday Islands, Sunshine Coast.
Sarah’s overseas visits are just as impressive - the USA, Canadian Rockies, Maldives, Hawaii, Europe, UK, Dubai, and closer to home, Fiji, Thailand, Malaysia, Hong Kong and India. Sarah says her favourite place was seeing the diversity and culture of India and staying in all the Taj Palace properties. South America and Africa are on her bucket list for future travel.
Sarah looks after a large corporate side of the business and ensures a high level of service and professionalism servicing her accounts.
Sarah boasts a large number of awards including Gold and Platinum Sales awards and the top Victorian Sales consultant for Qantas Holidays for many years.
Kerrin has been working at italktravel Reservoir for 7 years now and has worked in the travel industry for over 10 years. Kerrin lived in London for 2 years and backpacked around Europe and has returned numerous times since. Kerrin has travelled to the UK, Africa, America, Canada, Hawaii Egypt and the Middle East. Her extensive travels to Asia have seen her visit, Thailand, Bali, Singapore, Malaysia and Vietnam. She has also seen many parts of Australia and the South Pacific including the Cook Islands, New Zealand and Fiji. Kerrin has her sights set for the future to travel to South America, Antarctica, India and Japan. Kerrin has won a number of Gold Sales awards and loves working in the travel industry and sharing her travels with customers.
Kerrin is returning from Maternity Leave in April 2018 and looks forward to seeing her regular and new customers.
Italktravel Reservoir welcomed Celeste to their team in 2016.
Celeste’s great passion for travel has seen her working as a travel consultant for the last 9 years in both corporate and retail travel.
A love of travel has seen her visit many parts of the world have travelled to Europe numerous times and the USA, and also touched on Dubai, Thailand, Cambodia, Vietnam, Singapore, Malaysia and Bali. Celeste’s most recent trips have taken her to Far North Queensland, South Pacific, USA and cruising the Caribbean. When asked what her favourite city is Celeste said she couldn’t go past Paris, it’s a standout!
Celeste's most recent travels saw her discovering the stunning scenery that Canada has to offer including the beautiful Lake Louise.
Celeste has her sights set on Japan and Sri Lanka for her next adventure.
Paula has recently re-joined the team at italktravel Reservoir. Having been in the travel industry for 16 years Paula brings with her a wealth of travel knowledge and experience.
Paula has travelled extensively throughout Europe having done both a Trafalgar and Topdeck tour. She has visited most parts of Greece and the Greek Islands including Athens, Santorini and Mykonos.
Some other favourites are the Whitsunday islands of Australia as well as Asia where she has visited Vietnam, Cambodia, Singapore, Phuket and Kuala Lumpur.
Paula would love to see South America and take a trip to Canada and Alaska in the near future.
Paula with her family background being Italian is happy assisting our Italian customers and speaks fluent Italian.
The Gott family have run a travel agency in the Reservoir shopping district since 1978. The business has transitioned over the years from when it first opened its doors in Edwardes Street. A fire on Christmas Day 2004 resulted in the office moving to its present location in Spring Street. Jan looks after the running of the day to day business and her corporate customers, while Sarah looks after her own customer base of loyal customers.
The business has a mix of corporate and leisure customers. Many of the customers have been with the company for up to 20 years or more.
The office has won many awards over the years both as a business and personally for the consultants. Our consultants have all been with our office for 5 years or more and are well travelled and have the skills to make sure the holiday they are selling is perfect for their customer.
Italktravel Reservoir is a proud sponsor of the Reservoir Bowling Club and Preston Cricket Club. We are also proud sponsors of the German Student Exchange Group which sends students to Germany every year to experience German family life and to improve their German language skills.
Italktravel Reservoir won the prestigious award of National Agent of the Year 2016 at the San Fransisco ITG Conference.
2014 AWARDED Victorian Agent of the Year at National Conference Honolulu
2015 AWARDED Victorian Agent of the Year at National Conference Singapore
2016 AWARDED National Agent of the Year at National Conference San Francisco
2017 AWARDED Victorian Agent of the Year at National Conference Kuala Lumpur
Italktravel Reservoir is a Premium Agency with wholesalers. Chosen as principal’s choice by airlines and wholesalers many times, their staff have won Platinum, Gold, Silver and Bronze awards over the years. Sarah’s top-selling skills have resulted in an impressive array of awards which include winning Platinum and Gold Sales awards for the last 8 years and being the Highest Revenue achiever with wholesalers.
All the staff are top achievers internationally and domestically.